One great thing about high-end make-up is that it follows retail pricing. Therefore a Chanel lipstick will cost the same at Nordstom, Barneys, Hects, and Bloomingdales. Since pricing is static, I purchase my make-up solely based on the customer service I receive.
As mentioned in “GWP Whore,” I participated in Barneys’ Beauty Week. When it finally arrived, I tore into my parcel, breathless to see what GWP wonder was in store.
Barneys GWP did not disappoint. It was all that I hoped. But my beloved Shu Cleansing Oil Light… Somehow the bottle’s pump unscrewed and leaked in transit. Thought I was lucky that the spill was contained by the protective bubble wrap, I was disappointed by the less than perfect condition of my order. The pump was completely broken and would squirt product from the base rather than the spout.
I called Barneys this morning to see if they could offer a solution. Without question or hesitation, they immediately offered to replace the defective product and agreed to let me keep the bottle I had received. I was very impressed with the way my issue was addressed. Russ at Shu Uemura was sympathetic and offered an immediate solution. I felt truly taken care of.
This experience has propelled Barneys to the top of my list as a retailer. Their phenomenal customer service has one my buyer loyalty.
